FAQ
Shipping
How long does shipping take?
After you’ve placed an order, you will receive an order confirmation email. Orders without silicone hands and fingers are usually shipped within 1-2 business days. However, all silicone practice hands are individually created for each order, which typically takes 5-10 business days.
You will then receive a shipment confirmation email notification once your order has shipped (within 1-2 business days). The shipping confirmation email will contain your order tracking number. Please allow 24-48 business hours for this tracking number to become active.
Once an order is processed, these are the estimated shipping time frames as provided by our shipping carriers.
Estimated Domestic Shipping (shipped from Las Vegas,USA):
Free Shipping USPS or UPS: 2-7 business days
UPS Ground Shipping: 2-7 business days
USPS Ground Advantage: 2-7 business days
USPS Priority Mail: 1-5 business days
USPS Med Flat Rate: 1-5 business days
USPS Large Flat Rate: 1-5 business days
Estimated International Shipping:
USPS First Class International: 7-31 business days
USPS Priority Mail International: 6-10 business days
UPS Standard: 2-7 business days
UPS Worldwide Saver: 2-5 business days
UPS Expedited: 2-4 business days
How can I track my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Make sure you put correct email address and check spam folder. Once your order has been shipped a second email containing tracking number will be sent to you.
You can also track the status of your order in your "order history" section on your account page on the website.
How much is shipping?
We offer free shipping on US orders over $200 , for UK orders over £200 and for CA orders over $300 CAD.
Shipping rates are calculated automatically at checkout based on your location and order size.
Do you ship internationally?
Yes, we ship internationally. Shipping rates for your order will be calculated and displayed at checkout.
Will I pay customs?
Your order may be subject to import taxes, duties, and/or VAT (Value Added Tax) when it reaches the destination country. All fees imposed are the responsibility of the customer.
Do you ship to P.O. Boxes or APO addresses?
Yes, we ship to addresses within the U.S., U.S. Territories, and P.O. Boxes/APO/FPO/DPO addresses.
*Orders shipped through FedEx, UPS, and DHL cannot be sent to P.O. Boxes/APO/FPO/DPO addresses.
My tracking says delivered but I didn't receive my order!
Delivery hiccups like this can happen. Please wait for the next business day as some carriers scan packages as “delivered” due to backlogs and delays on their end. Customers are usually able to get their packages this way.
If you have yet to receive your package then, please contact and file a claim online with the carrier that made the delivery for an update on your package and keep us posted.
Is there a shipping protection service?
We are proud to offer Route Package Protection as an option for your order! Route provides protection for shipments that are lost, broken, or stolen, giving you peace of mind. Route is automatically added to your cart to enable this protection. If you do not wish to have Route, you can remove it from your cart. However, by choosing to remove Route, you agree that Red Iguana is not responsible for any lost or damaged packages, and it will be your responsibility to manage any issues that may arise.
Visit routeapp.io to learn more.
I think my order may be lost! (tracking has not been updated in 7 or more days)
Please file a claim with the carrier online and contact us with the claim number that was provided by the carrier.
If you purchased Route Package Protection with your order, please file a claim at claims.route.com.
I have Route Package Protection and I can't find my package. What should I do?
If you purchased Route Package Protection with your order, please file a claim at claims.route.com. Route provides protection for shipments that are lost, broken, or stolen. Their team is ready to assist you with any questions you may have! Once a package has left our facility it is the carrier’s responsibility. Red Iguana LLC is not responsible for lost or stolen packages.
Orders
How long will it take to ship my order?
Orders without silicone hands and fingers are usually shipped within 1-2 business days. However, all silicone practice hands are individually created for each order, which typically takes 5-10 business days.
Orders are not processed on weekends or holidays.
Order processing times may be delayed by a few days during holidays, launches, sales, or other times when we’re experiencing a high volume of orders. Paying for fast shipping (Priority Mail, DHL, UPS, etc.) will not get your order processed and shipped out faster.
Once you have placed your order, we will send you a confirmation email to track the status of your order. Make sure you put correct email address and check spam folder. Once your order has been shipped a second email containing tracking number.
You can also track the status of your order in your "order history" section on your account page on the website.
Can I modify my order after it has been placed?
If you would like to modify an order, please reach out to our support team help@red-iguana.com. Orders can not be changed once they have been processed.
How do I track the progress of an order?
Once you have placed your order, we will send you a confirmation email. Once your order has been shipped a second email containing a link to track your order will be sent.
You can also track the status of your order in your "order history" section on your account page on the website.
Can I change my delivery address after I have placed my order?
If your order has not been processed and completed, then we can deliver to a different address as per your request. To know further, you can contact us at help@red-iguana.com
Can I use multiple coupons for the same order?
No, only one coupon can be applied to a single transaction.
What should I do if I receive a defective or damaged item?
We apologize for any inconvenience. Please email us at help@red-iguana.com with your order number and photos/videos of the defective or damaged item. Kindly provide us with as many details as possible so our support team can better assist you. We will review your submission and provide you with a solution as quickly as possible.
What should I do if I received the incorrect item?
We apologize for any inconvenience. Please email us at help@red-iguana.com with your order number and photos/videos of the incorrect item. Our support team will review your submission and provide you with a solution as quickly as possible.
What should I do if I am missing an item from my order?
We apologize for any inconvenience. Please email us at help@red-iguana.com with your order number and list of missing item(s). Our support team will review your submission and provide you with a solution as quickly as possible.
Returns & Exchanges
Do you accept returns or exchanges?
To be eligible for a return/exchange, your item must be:
- Purchased from the RÉDI/ Red Iguana online store.
- Unopened and in the same condition that you received it.
- Have proof of purchase (order number).
Returns/exchanges can be done at our Return Portal here.
Returns must be postmarked: within 15 days of delivery for a refund and within 30 days for a Store Credit or Exchange.
We do not accept returns or exchanges on OPENED cosmetic products and/or tools.
**PLEASE NOTE: ALL CLEARANCE ITEMS AND REFURBISHED/DEFECTIVE HANDS ARE FINAL SALE. These items cannot be returned or exchanged for any reason
All silicone practice hand returns are subject to a 20% restocking fee.
The restocking fee will not be applied to return orders due to an error on our behalf.
If you are in need of exchanging a non-defective item(s), the restocking fee will be waived and you will need to provide the shipping cost of the item(s) being returned and the new shipping cost for the exchange.
If you wish to return your item, we must receive your request within 15 days of the date you received your item.
If you wish to exchange your item, we must receive your request within 30 days of the date you received your item.
We’ll accept return requests for items that are unopened, unused, in the same condition it was received. The product(s) must be in its original packaging. You are responsible for paying the return shipping costs. Original shipping paid is non-refundable.
I returned my item(s), when can I expect my refund/exchange/store credit?
Refunds
Once we receive your returned item, our team will review your request and inspect the item(s). We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment typically within 3-5 business days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank/card statement.
If you have yet to receive a refund and have already checked in with your bank/card statement and have contacted your bank/credit card company/PayPal, please contact us at help@red-iguana.com.
Store Credit
Once we receive your returned item, our team will review your request and inspect the item(s). We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the store credit will be applied to your Red Iguana store account, typically within 3-5 business days.
If you have yet to receive a store credit, please contact us at help@red-iguana.com.
Exchange
Once we receive your returned item, our team will review your request and inspect the item(s). We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, exchange will be processed within 3-5 business days for cosmetic products and tools, 10-14 business days for silicone hands and fingers.
If you have yet to receive an exchange, please contact us at help@red-iguana.com.
General FAQs
How do I contact customer service?
Our customer service team is available Monday to Friday from 9 am to 5 pm PST. You can reach us by email: help@red-iguana.com
How can I add my salon to the RÉDI Salon Finder?
It’s super easy! Fill out our google form and see your store on our map.
Does RÉDI or Red Iguana offer a discount for licensed cosmetologist/nail technicians?
The price on our online sites is already discounted! We do not require proof of license but RÉDI products are made for pro and semi-pro nail technicians.
Do you have physical stores?
No, we don't have any physical stores under our brand name yet.
Can I become a distributor for RÉDI or Red Iguana?
Yes! Click below to fill out our Distributor Application Form.
Education
Do you offer classes on RÉDI products?
At this moment, we offer online certification classes only, but we are actively working on an advanced education program that will include hands-on workshops. It will be available around September 2025. Stay tuned!
Why should I get certified?
Better knowledge leads to better products for your clients, which means better services, happier clients, more loyalty—and ultimately, a fully booked schedule and lasting success.
Getting RÉDI certified might be exactly what you need to reset your direction and reinvest in your business and the people you serve.
Product Help
Where are your products made?
Our products are made in the USA and Austria.
Our silicone practice hands are 100% handmade in Los Angeles from high-quality silicone. They are an exact replica of Red Iguana CEO April Ryan.
Our nail product line is made in the USA and Austria. April collaborated with top laboratories and chemists and completed a nail chemistry education course to ensure the highest quality.
What's the difference between the 2.0 and 3.0 hand?
The 3.0 hand is our newest version of the Red Iguana silicone hands. It features tighter cuticle pockets, a longer wrist, and different finger positioning. Each hand is hand-painted by our team to enhance its realistic appearance. The full 3.0 hand includes a cavity for attaching to the 2-in-1 magnetic stand. The half 3.0 hand and single finger/thumb versions have magnets for easy attachment to the same stand. This stand is not compatible with 2.0 hands or fingers.
How to work with 2.0 Silicone Practice Hand
Please find our dedicated FAQ page on how to work with the 2.0 silicone hand here
How to work with 3.0 Silicone Practice Hand
Please find our dedicated FAQ page on how to work with the 3.0 silicone hand here
What lamp do you recommend?
We recommend using at least a 36W powered lamp with low heat mode to minimize heat spikes.
Are your nail products HEMA-free?
Yes, 99% of our products are HEMA monomer-free!
Which products contain HEMA?
We have only 2 products that contain HEMA: our Ultrabond and Soak-Off Base Gel.
Which product can I use for building and sculpting nails?
BBGels are great when creating short to medium length extensions. For longer extensions, use the Builder gel or Acrygel over UV Primer for added strength.
I have weak nails, which RÉDI gel should I use?
TwinSeal and BoB Gels are a soft gels with more flexibility. Used as a base and with the Builder Gel over can add strength to the nails.
Do your gels require primer?
Our Builder Gels, Acrygels, and BB Gels require the use of UV Primer, but they do not require base gels. TwinSeal and BoB Gels do not require primer, though we recommend using a Dehydrator for better retention. Always use Acid Primer on clients with hyperhidrosis. Ultrabond is designed for use with acrylics but can also be used with soft gels.
My gel aren't curing correctly, what should I do?
Double check to make sure your lamp is producing strong enough wavelengths to cure the gel. Old lamps could cause the gels to cure unevenly.
Working in thin layers will help ensure the Color gel is cured completely.
Are your products Vegan and Cruelty Free?
Yes, all of our products are vegan/cruelty free, hypoallergenic, HEMA free, 9 free and carbon neutral.
TRENDING NOW
Take a look at our AMAZING best-selling products! Did something catch your eye?? Add it to your cart beautiful!
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3.0 Full Silicone Practice Hand
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